Terms & Conditions

By using the SDR Travels website or booking services with us, you agree to the following terms. Please read them carefully.

1. Our role

We act as a travel agent and intermediary between you and airlines, hotels and other suppliers. Services are provided under the terms and conditions of those suppliers, which apply in addition to these terms.

2. Quotes and pricing

Fares and prices shown on the website are indicative. Final prices are confirmed in a written quote and may change until seats or services are confirmed, because airline fares, taxes and availability can change without notice.

3. Group bookings, deposits and payments

• Seats or services are held only after the agreed deposit is received.
• Balance payments must be made by the dates mentioned in the quote or airline deadline. Failure to pay may result in release of seats and cancellation without refund of non-refundable amounts.
• Passenger names must be submitted by the airline’s name-list deadline and match government ID/passport.

4. Changes and cancellations

Date changes, name changes, reductions in group size and cancellations are subject to the rules of the relevant airline or supplier, along with our service fees. Many group fares are non-refundable or partly refundable. Details will be shared with you before you confirm.

5. Travel documents and visas

You are responsible for valid passports, visas, health and other documents required for travel. We may assist with visas but cannot guarantee approval, and fees are non-refundable once submitted.

6. Schedule changes and force majeure

Airlines may change or cancel flights. We will help you with the options offered by the airline, but we are not liable for events beyond our control, including weather, strikes, government action, pandemics or security issues.

7. Limitation of liability

To the extent permitted by law, our liability is limited to the service fees we received for the affected booking. We are not liable for indirect or consequential losses, or for acts or omissions of suppliers.

8. Website use

Website content is for general information. You agree not to misuse the website or attempt unauthorised access.

9. Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts in Delhi.

10. Contact

SDR Travels, E-1072, Saraswati Vihar, Pitampura, Delhi - 110034
Email: hr@sdrtravels.com